Sign up to receive our newsletter

Get notified of new app updates as they are released

Thank you for subscribing to our newsletter
Oops! Something went wrong while submitting the form.

Contact us

Please contact us below and we will get back to you.

Thank you!
Our team will be in touch.
Oops! Something went wrong while submitting the form.

Frequently Asked Questions

Contact us

General

What is GoNative?

Need to convert a website or web application into a native app? GoNative provides an easy to use online app builder platform used by thousands of companies and web developers to build highly custom native iOS and Android apps powered by web-based content. Get started on your first app at https://gonative.io/new

Want to build an app without needing to learn our platform? We offer a full-service app configuration service. Our team will meet with you to determine your requirements and will configure a ready-to-publish app.

Need help publishing your app to the Apple App Store and Google Play Store? We offer an app store publishing service. We will publish your app to both stores, managing the process from end to end.

Need to ensure your apps continue to function through future device and operating system updates? We offer enterprise-grade support and maintenance agreements with SLA terms, effectively becoming your fractional mobile app development team so you can launch and maintain native apps without needing any iOS or Android developers.

What do I need to create my app?

All you need is the URL of your existing website and within minutes the GoNative online app builder will create a native app that displays your web content. GoNative’s app builder is free of charge to test and evaluate. Enter your URL at https://gonative.io/new

How long does it take to create my app?

The GoNative app builder will build your app within minutes. You’ll then be able to preview your app immediately in our browser-based simulators or download to test on a physical device. Once you’ve finished configuring your app you can then publish to the Apple App Store and Google Play Store.

Looking to have our team configure and publish your app? Typically we can have your app configured and published to the app stores within two weeks.

Can I create a white-label app without any GoNative branding?

Of course! All apps created using GoNative can and should be customized with your own branding before being published. You can replace the app icon and app splash screen with your own images, and customize all user interface colors to align with your brand identity.

Get started customizing your app by adding your own app icon.

Will this work with my website?

Yes! The GoNative platform works with all website development platforms. Your app will display your website content as it is displayed in a mobile web browser such as Mobile Safari or Mobile Chrome.

We have many customers who develop their web content using Wordpress, Weebly, Wix, Webflow, and more. And customers who build web applications to deploy as web apps using Microsoft .NET and SharePoint, Salesforce Lightning, Bubble.io.

Most websites will display within apps created using GoNative automatically. To build highly immersive native apps as a web developer use the GoNative JavaScript Bridge to add a range of native functionality

  • Change the app status bar color dynamically to match your web content and branding
  • Add native navigation menus such as a native bottom tab bar menu
  • Adjust the device screen brightness when displaying a QR code for other devices to scan
  • Prevent the device screen from timing out and going to sleep when showing long form content for the user to read

What happens if something changes within my website?

All changes made to your website will be reflected immediately in your app similarly to how they are reflected immediately in a standard mobile browser. Native apps built using GoNative obey the same cache headers as a standard browser. If you are experiencing delays seeing your updated website reflected in your app verify the cache headers that are being sent by your web server and review potential solutions here.

How are app updates handled?

GoNative maintains our common app codebase to ensure compatibility with future iOS and Android releases and new devices so that you don’t have to worry about maintaining code.

An active support and maintenance plan is required to obtain updates, and a plan can be added at any point in the future.

What's different than a basic webview wrapper app?

Apps built using GoNative are much more than a wrapper app. The GoNative platform allows you to build an app with advanced native functionality and features. You can add native navigation menus, native push notifications (with OneSignal and other push providers), and incorporate our premium native plugins such as Face ID / Touch ID Biometric authentication, Social Login, QR/Barcode scanner, In-App Purchases, and much more.

When building your app you'll also benefit from the GoNative build platform which has been supported and maintained since early 2014. As iOS and Android changes are released you can rebuild your app using the GoNative App Builder to maintain compatibility while avoiding the overhead that comes from maintaining your own code base.

What are the benefits of converting my website into an app rather than building one from scratch?

Using GoNative you can build your own iOS and Android app in minutes, all at a fraction of the cost of hiring a developer to build an app from scratch. By converting your existing website into a native app, you will only need to maintain a single web codebase rather than separate iOS and Android apps.

Need to add advanced native features? We offer a range of Native Plugins that will get the job done or you can engage our team for custom development to add the native functionality you require. You will then only need to build an integration once using the GoNative JavaScript Bridge, a powerful API built into your app that allows your website to communicate with and control your app.

Using GoNative allows you to focus on developing the content and business logic of your app rather than hiring developers to build, update, and configure low-level native code from scratch. We make this process easy so you don’t have to worry about all of the technicalities and can focus on what really matters: creating a high quality experience for your users.

What is a Native Plugin?

Native Plugins are code modules that can be added to your iOS and Android app that provide access to native device hardware, functionality, and third-party services. Native Plugins are easily accessed through the GoNative JavaScript Bridge, a powerful API built into your app that allows your website to communicate with and control your app.

Some of our featured plug-ins include OneSignal Push Notifications, Touch ID/Face ID Biometric Authentication, Social Login with native Google Sign In, Facebook Login, and Sign-in with Apple, QR/Barcode Scanner, In-App Purchases. Check out our full Native Plugin library here.

Licenses & Purchases

How much does GoNative cost?

There is no cost to build an app using GoNative for evaluation and testing purposes. You can test your app on our simulator devices in your browser and on physical iOS and Android devices.

A valid license is required to publish your app to the Apple App Store, Google Play Store, or for any other commercial purpose. You can purchase a Single Application License for $790 USD which may be purchased directly on our website at https://gonative.io/pricing.

In addition to the app license, we offer a variety of optional add-ons and services. These include:

  • Push Notifications using our integration with OneSignal or through other push notification providers.
  • Native Plugins that provide access to a range of device functionality and third-party services.
  • A Full-Service App Configuration service, where our team handles completes detailed configuration to produce a publish-ready app using the GoNative platform.
  • An App Store Publishing service, where our team completes all steps that are required to publish your app to the app stores and guarantees successful approval
  • Custom development to extend the GoNative platform to integrate third-party SDKs and add advanced functionality for your specific use case

Full pricing details are available via our pricing tool.

How many apps can be published with each license?

Each license allows you to publish one app, which includes versions for both iOS and Android devices. Your license is attached to your iOS Bundle ID and Android Package Name. To ensure there are no license issues during your initial app release and future app updates verify that these identifiers within your app on our platform match your app listing within your Apple App Store Connect and Google Play accounts. More information on app identifiers can be found in our docs.

For our partner development agencies who are building many apps, we offer volume-based pricing.

How do I apply my license to my app?

After the purchase of your license, you will receive an email including a copy of your executed license agreement and a link to your license management page.

To apply your license, you will be asked for the iOS Bundle Id and Android Package Name you will use for your app store submissions. Generally, these identifiers are in reverse domain notation and look similar to com.example.app.

If you've built your app through our online build platform, you will also be asked for the Private Management URL for the app you will be publishing. This is the link that was emailed to you after building through our website.

After applying your license, you do not need to rebuild or re-download your app.

I receive an error saying my app is not licensed?

It’s important that the iOS Bundle ID and Android Package Name on your license match the identifiers you are using to publish your app. Contact GoNative Support if you need to update these values on your license. If you worked with a third-party developer to build your app make sure they are an approved GoNative partner and that you have received a valid GoNative license. More information on app identifiers.

Can I add Native Plugins to my app in the future?

Yes! Native Plugins can be purchased either initially with your app license via a Custom Package or added to your license in the future via your License Management page. You can also add our Full-Service App Configuration service or App Store Publishing Service in the future.

What kinds of support does GoNative provide?

We receive a high volume of emails and our dedicated team aims to respond to all email inquiries as soon as possible. However, we prioritize customers who have an active support plan and meet the SLA terms set out in such plans.

Contact us for more information on our support and maintenance plans. For eligible clients we offer phone-based technical support.

Is there a discount for an Android-only or iOS-only license?

Unfortunately we do not discount our license for use on a single platform. Our platform is designed to create one full-featured app with iOS and Android versions and we are not able to license an app for a single platform or for a subset of features.

What is GoNative's refund policy?

GoNative offers a 100% Money Back Guarantee subject to the following:

  • Refund applies to software license portion of the purchase only and does not apply to any services provided by GoNative (refunds are available up until the the GoNative has commenced delivering the service)
  • Refund does not apply to purchases of native plugin software if the source code has been provided. * Contact GoNative to obtain a binary evaluation app if testing is required in advance of purchase.
  • Refund requests must be made within 90 days of purchase.

Publishing

Will I be able to publish my app to the Apple App Store and Google Play?

Yes! You can either publish your app yourself or you can use our experienced team to handle the publishing end-to-end and make the process as seamless as possible.

Both app stores require specific criteria for apps submitted. Our Publishing Guide contains all of the information you will need to self-publish your app.

Whether you choose to self-publish or have our team publish on your behalf you will need an Apple Developer Account and a Google Play Developer Account. You can apply for both accounts using the links below.

How long will it take to publish my app?

Apple's review and approval process is typically completed within 3-5 days while the Google Play Store approval process is usually complete within a day.

However, it is important to be very attentive to detail when self-publishing as both App Stores have specific criteria for approval. Check out our Publishing Guide for complete details.

GoNative’s also offers an App Store Publishing Service that can publish your app to both the Apple App Store and the Google Play Store. Find out more information App Store Publishing Service.

How do I publish an internal employee-only app?

The Apple App Store and Google Play Store are intended for public apps that can be downloaded and used by anyone. Apps that provide public content and also include a logged-in area for employees are typically acceptable. As are apps that are intended to be used by a wide variety of external partners and contractors. However, strictly internal corporate apps such as scheduling, timesheet, employee portal/intranet type apps may need to be published to a private app store or distributed via an MDM solution. Contact our support team for guidance based on your specific requirements.

How do I improve search results for my app?

Apple and Google provide suggestions for optimizing your App Store and Play Store listings.

Optimizing for Apple App Store search

Get discovered on Google Play search

How can I accept payments within my app?

For Android apps you may continue to use your web-based payments flow in your apps without any issues. You may optionally add our In-App Purchases Native Plugin to streamline the payment process and provide support for premium features and subscriptions. Review the Google Play Billing Overview, Google Play Billing Technical Details and review our Google IAP Native Plugin Documentation.

Apple makes a distinction between "physical" and "digital" goods sold within your app, and requires use of their in-app purchase ("IAP") APIs for selling "digital" goods. Learn more about Apple's Payment Guidelines. The advantage of using Apple IAP is ease of use for end users who can purchase via their Apple iTunes account with a quick tap. However, Apple will charge a processing fee, typically 15% for the first $1 million in revenue and 30% thereafter. Review the Apple Small Business Program and consult with Apple for the current fees in your region.

A "physical" good is something delivered or consumed outside of your app. For example, the Amazon.com app sells physical goods and thus does not need to use Apple's in-app purchase APIs. These purchases can go through standard web checkout flow like Stripe, PayPal, etc.

A "digital" good is something like a new weapon in a game, or a workout video delivered as part of a premium membership in your app. Digital goods are delivered or consumed within your app, and payments are required to go through Apple's in-app purchase APIs.

There are two main strategies to manage this requirement:

  1. Remove the ability for people to make digital purchases within your app. Users can use your app in the same way as your website but simply cannot make digital purchases within it. Many widely-used apps such as Audible employ this approach. To configure your website to remove these payment links please see our guide on Detecting App Usage and review Apple's Payment Guidelines.
  2. Purchase our In-App Purchases native plugin and integrate within your website following our documentation. Learn more about Apple In-App Purchases and review our Apple IAP Native Plugin Documentation.

Technical

Do you have more technical questions about GoNative?

Check out our documentation to review common technical questions and learn more about building apps using GoNative.